Make a complaint

We take all complaints seriously. If you are dissatisfied with the level of service you have received, please follow the complaints procedure laid out in your policy document.

For a complaint about the sale of your policy or any other type of complaint other than a liability claim, please contact:

Enable Insurance Services
Customer Care
PO Box 988
Brighton BN1 3NT
T: 020 3137 4570

If your complaint is about the handling of a liability claim, please contact:

Langleys Solicitors LLP
Queens House
Micklegate
York
YO1 6WG
T: 01904 686790
Email: ukg@langleysclaimservices.com

We will promptly acknowledge your complaint in writing. If following our investigation and response to you, you are not satisfied with the outcome or we do not complete our investigation within 8 weeks, you may be eligible to contact the Financial Ombudsman Services (FOS). Details of this will be provided to you in our response. A copy of our complaints procedures is available on request.

If you bought one of our products online, you can register your complaint via the Online Dispute Resolution (ODR) platform where you may be able to get help raising your complaint with the Financial Ombudsman Service.